What is better OTRS or Symphony Summit? The perfect Customer Support Software is a service that can tackle your company’s specific needs. You can determine which choice works really with your company if you compare numerous products before you decide which one is the best.
For instance, OTRS and Symphony Summit are scored at 8.4 and 8.0, respectively, for overall quality and performance. Likewise, OTRS and Symphony Summit have a user satisfaction rating of 99% and 100%, respectively, which reveals the general satisfaction they get from customers. Even better, get in touch with a current user of the software and solicit their comments regarding the solution in question.
We realize that not all companies have enough time to scrutinize a wide range of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the IT Service Software category are: Zendesk, Freshservice, LiveAgent.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Symphony Summit Service Management offers the following integration options:
REST API
DB
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NEC, Deloitte, Panasonic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.
Both OTRS and Symphony Summit were reviewed by a panel of independent B2B experts who carried out a full analysis of all important elements of each solution. Their final rating was calculated using our unique SmartScore system which calculates a separate partial score to each element like: main features, customer support, mobile support, security, customer satisfaction and market presence. We know useful features are not the only aspect important to a business so we make an effort to pay attention to all sides of a app prior to giving it a final rating.
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