OTRS
vsOTRS
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Automation and processes
- Channels
- Ticket management
- Security & permissions
- Time management
Pricing Info
Pricing Info
OTRS offers a simple enterprise pricing structure tiered in these four plans:
Silver – by quote
- 10 concurrent agents
- 50GB data storage
- 3 feature add-ons
- 8 hours of recovery time
- Certified data centers
Gold – by quote
- 50 concurrent agents
- 40GB storage
- 7 feature add-ons
- 6 hours of recovery time
- Certified data centers
Titanium – by quote
- 100 concurrent agents
- 100GB storage
- 10 feature add-ons
- 4 hours of recovery time
Platinum – by quote
- 200 concurrent agents
- Certified data centers
- 2 hours of recovery time
- Unlimited feature add-ons
Integrations
Integrations
OTRS integrates with the following applications:
- Nagios
- JIRA
- Redmine
- SysAid
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitel, Sony, Acer
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Company Email
sales@otrs.com
Contact No.
Company's Address
OTRS,
Oberursel
Germany
OTRS Comparisons
Popular OTRS Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- MS Teams Service Desk Solution
- IT & HR Process Orchestration
- Smart Helpdesk Bot
- AI Knowledge Base
- Conversational Micro-Learning
- Ticket Management
- Liven Agent Chat
- Notifications & Updates
- Omnichannel Support
- Integrations
- Analytics Dashboard
Pricing Info
Rezolve.ai SME and enterprise pricing information is available only upon request.
Integrations
Rezolve.ai supports integration with the following apps:
- Microsft Teams
- Workday
- Workplace
- Slack
- Ultimate Software
- Oracle
- SAP SuccessFactors
- Microsoft Dynamics
- SugarCRM
- ServiceNow
- Cherwell
- Remedyforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Patelco, NYC Buildings, BART ba
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A conversational AI and intelligent service desk to elevate your employee experience in MS Teams.
Company Email
info@rezolve.ai
Contact No.
Company's Address
Actionable Science Inc. (ASC)
12667 Alcosta Blvd STE 200, San Ramon, California 94583
USA
Rezolve.ai Comparisons
Popular Rezolve.ai Alternatives
Please keep in mind that while both OTRS and Rezolve.ai may have an outstanding range of features each service may be designed for a different company size. If you are analyzing various solutions you may want to give some attention to a company size they are aimed at. Certain functionalities could scale up efficiently for big enterprises but if you have a small or mid-sized business it’s frequently more sensible to stay away from paying for complex features that you might never actually use.
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