What is better osTicket or Kapdesk? When choosing the ideal Help Desk Software for your firm it is suggested that you examine the characteristics, pricing, as well as other important details about the product and vendor. Here, you can examine the similarities and differences between osTicket (overall score at 7.1 and user satisfaction at N/A%) and Kapdesk (overall score at 8.0 and user satisfaction at 100%).
You may also look at their specific modules, such as functions, plans, costs, terms, etc. Similarly, analyze the terms thoroughly for information on extra charges, including, setup fees, independent customer service, upgrade fees, disk space fees, and others.
We realize that not all people have the time to try out dozens of various products, so we created a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
Both osTicket and Kapdesk were reviewed by a group of reliable B2B experts who carried out a thorough analysis of all crucial elements of each software. Their total score was prepared by means of unique SmartScore algorithm which provides a separate partial score to each element such as: main features, client support, mobile device support, security, client satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only aspect essential to a company so we make sure we pay attention to all facets of a solution prior to coming up with its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
