What is better osTicket or Kapdesk? Getting the most effective Help Desk Software product is all about comparing various solutions and determining the top software for your specific needs. Our unique algorythm provides you with a brief look at the general rating of osTicket and Kapdesk. For all round quality and performance, osTicket scored 7.1, while Kapdesk scored 8.0. On the other hand, for user satisfaction, osTicket earned N/A%, while Kapdesk earned 100%.
Below it's also possible to verify their characteristics, terms, plans, etc. to find out which software will be more appropriate for your situation. One key aspect to assess is whether the app lets you to enable/disable permissions on various types of users to secure any confidential company data.
Those of you who are pressed for time or need a Help Desk Software suggestion from our experts may want to examine these top choices for this year: Zendesk, Freshdesk, Salesforce Service Cloud.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
If you are still having second thoughts about which solution will work best for your business it may be a sensible idea to check out each service’s social metrics. These metrics are usually an indicator of how popular a given app is and how extensive is its online presence.For instance, if you look at osTicket LinkedIn profile you’ll find out that they are followed by 59 users. In case of Kapdesk the amount of followers on their LinkedIn page is 0.
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