What is better Oplift or Zoho Desk? You have such a huge number of Knowledge Management Software alternatives in today’s state of that industry that choosing the right product is often overwhelming. On our comparison page, it is simple to compare the features, stipulations, available plans, and more details of Oplift and Zoho Desk.
It’s also possible to check their score (8.0 for Oplift vs. 9.0 for Zoho Desk) and user satisfaction level (100% for Oplift vs. 100% for Zoho Desk). The scores and ratings give you an overall idea how both of these software products perform. Moreover, make sure if the software can integrate with the company’s current business apps to ensure greater productivity.
Our team put a lot of effort to review all popular Employee Monitoring Software solutions available out there, but among all the ones we reviewed these three deserved our special attention: Time Doctor, FlexiServer, Pivotal Tracker.
Contact Ocasta Engage for information on their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.
Virgin Media, Brighton & Sussex Medical School, Capsule
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Ocasta Engage is an integrated knowledge management software that incorporates operations and compliance support features with gamification, communication, and microlearning capabilities.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
In case you are still having second thoughts about which service will work best for your business it may be a sound idea to take a look at each service’s social metrics. Such metrics are frequently a way to see how popular a given app is and how large is its online presence.For example, if you check Oplift LinkedIn account you’ll learn that they are followed by 43 users. In case of Zoho Desk the volume of followers on their LinkedIn page is 47295.
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