What is better Oplift or Zoho Desk? There are numerous Knowledge Management Software products out there today. The best way to find out which service fits your needs best is to evaluate them side by side. For instance, here you can review Oplift and Zoho Desk for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
You can also examine their functions and pricing conditions and other useful details below. When matching products make sure you compare their corresponding advantages and mark their distinctive elements to get a clearer picture of both deals. Similarly, keep in mind to check non-core factors including security, backup, intuitiveness, and customer service.
If you want to quickly find the top Employee Monitoring Software according to our review team we advise you check out one of these services: Time Doctor, FlexiServer, Pivotal Tracker.
Contact Ocasta Engage for information on their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.
Virgin Media, Brighton & Sussex Medical School, Capsule
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Ocasta Engage is an integrated knowledge management software that incorporates operations and compliance support features with gamification, communication, and microlearning capabilities.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
In the event you continue having doubts about which app will work best in your case it may be a sound idea to examine each service’s social metrics. These metrics are usually an indicator of how popular every solution is and how wide is its online presence. For example Oplift Twitter profile has currently 975 followers. At the same time Zoho Desk Twitter is followed by 31380 people.
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