What is better NinjaOne (Formerly NinjaRMM) or WSDesk? Today’s companies seek the best Customer Support Software product to continue to be competitive. On this page we help you with buying the best product, by allowing you to evaluate NinjaOne (Formerly NinjaRMM) and WSDesk down to the very details of their individual functions.
You can even examine our general scoring values, which rate the software overall quality and performance. NinjaOne (Formerly NinjaRMM) got a 8.6 score, while WSDesk has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 93% (NinjaOne (Formerly NinjaRMM)) against N/A% (WSDesk). Remember to opt for the application that best addresses your most crucial needs, not the application with the higher number of features.
We know that not all people have enough time to try out a wide range of different products, so we created a list of recommendations that you may find useful. Our top selections for the IT Service Software category are: Zendesk, LiveAgent, Freshservice.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:
Almost as essential as features and user support quality are pricing options offered by NinjaOne (Formerly NinjaRMM) and WSDesk. Even though pricing should not be the sole element it’s without a doubt a key thing to consider. You should expect a flexible pricing package that can be adjusted to your business size and effortlessly scaled up when your team develops. Make sure you don’t choose pricing plans that include complex tools that you won’t find useful and always make an effort to get in touch with the vendor directly because enterprises can frequently benefit from more affordable prices. You should also check out a free trial or demo of every app to spend at least some time using it. It’s a useful experience that doesn’t need you to invest any money and provides you with a solid overview of what it feels like to work with NinjaOne (Formerly NinjaRMM) and WSDesk.
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