MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare NinjaRMM vs WSDesk

What is better NinjaRMM or WSDesk? A good way to find the right Customer Support Software product for your business is to match the solutions against each other. Here you can compare NinjaRMM and WSDesk and see their capabilities compared thoroughly to help you select which one is the superior product.

Also, you can review their overall ratings, for instance: overall score (NinjaRMM: 7.9 vs. WSDesk: 8.0) and user satisfaction (NinjaRMM: 100% vs. WSDesk: N/A%). Browse through their differences and similarities and see which one outperforms the other. Moreover, imagine what your business will be in years to come; will your business outgrow the app in the next 3-5 years?

In case you you want to quickly find the best IT Service Management Software according to our review team we suggest you take a look at one of these solutions: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Monitoring and alerting
  • Endpoints
  • Cloud engine
  • Network management agent
  • Activity monitoring
  • Conditions and notifications
  • Remediation
  • Network Management
  • Discovery wizard
  • NetFlow
  • SNMP Monitoring
  • Syslog collection
  • Automation
  • Remote access
  • TeamViewer integration
  • Background management
  • Webroot and ThreatTrack deployment
  • OS and third-party patching
  • Reporting and advanced search
  • Administration
  • User access control
  • Organization groups
  • Policy management
  • Branding

Pricing Info

NinjaRMM’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Mitchell and Company, SidNetworks, Status Pros

Integrations

NinjaRMM integrates with the following business systems and applications:

  • TeamViewer
  • Splashtop
  • Webroot
  • Bitdefender
  • ThreatTrack
  • CloudBerry Lab
  • StorageCraft
  • Malwarebytes
  • ConnectWise
  • Autotask
  • RepairShopr
  • Live Virtual Help Desk
  • ITGlue
  • Warranty Master
  • Computicate

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Remote management and monitoring platform that allows organizations to remotely manage IT operations from the cloud and efficiently support their clients.

Company Email

sales@ninjarmm.com

Contact No.

Company's Address

657 Mission St.
San Francisco, CA 94105
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $89

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Simple Interface
  • Create Tags, Labels, Ticket Fields, etc.
  • Auto-Tagging
  • Auto-Assigning
  • Auto-Suggestion
  • Email Support
  • Backup and Restore

Pricing Info

WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:

Free Version – No License

  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

Single Site License – $89

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting & Analyzing Tool

Five Sites License – $129

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

WSDesk integrates with the following business systems and applications:

  • WooCommerce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

WSDesk is a ticketing platform that enables businesses to transform their WordPress eCommerce website or online store to a web-based support desk.

Company Email

support@wsdesk.com

Contact No.

Company's Address

No-1AAC-214, 1st Floor, East of NGEF Layout, 1st AA Cross]
Kasturi Nagar, Bengaluru, Karnataka 560043
India

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

It may not always be enough to just compare NinjaRMM and WSDesk with one another. Even though reliable tools, pricing and customer experience are all important and should be taken into account when making a final choice, you should also check out the recognition and awards won by each solution. Very often a less dominant service may turn out to be a good choice that was a winner of many SaaS awards such as our Supreme Software Award which shows that in spite of limited market presence it’s a worthy contender to the services that dominate the market.

Page last modified