What is better NinjaOne (Formerly NinjaRMM) or Helpdesk Pilot? Buying the ideal Help Desk Software for your company is essential to increasing your company’s efficiency. In our platform, it's easy to compare numerous solutions to see which one is the appropriate software for your requirements. Here you can match NinjaOne (Formerly NinjaRMM) vs. Helpdesk Pilot and look at their overall scores (8.6 vs. 7.2, respectively) and user satisfaction rating (93% vs. 99%, respectively).
Additionally, you can browse the specifics of rates, terms, plans, functions, tools, and more, and determine which software offers more benefits for your business. In practice, choose the software that allows you to scale the features and pricing to complement your business growth or lack of it.
We realize that not all businesses have the time to scrutinize a large number of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: Zendesk, Freshservice, LiveAgent.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
In the event you continue having second thoughts about which service will perform best in your case it might be a sound idea to check out each service’s social metrics. These metrics are usually a sign of how popular a given service is and how wide is its online presence.For instance, if you check NinjaOne (Formerly NinjaRMM) LinkedIn page you’ll see that they are followed by 2491 users. In case of Helpdesk Pilot the number of followers on their LinkedIn page is 0.
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