What is better NinjaOne (Formerly NinjaRMM) or Helpdesk Pilot? Today’s enterprises seek the top Help Desk Software product to remain competitive. On this page we help you with buying the best product, by allowing you to evaluate NinjaOne (Formerly NinjaRMM) and Helpdesk Pilot down to the very details of their individual offers.
You may also check our total scoring values, which rate the software general quality and performance. NinjaOne (Formerly NinjaRMM) got a 8.6 score, while Helpdesk Pilot has a score of 7.2. Likewise, you can compare their general user satisfaction rating: 93% (NinjaOne (Formerly NinjaRMM)) against 99% (Helpdesk Pilot). Keep in mind to choose the application that best addresses your most crucial priorities, not the solution with the higher number of features.
We did our best to review all popular IT Service Software products offered out there, but among them these three caught our special attention: Freshservice, LiveAgent, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Every time you choose a app that you believe will work best for your business you shouldn’t simply pay attention to what reviewers have to say about it. Very often individual experience with the solution will vary, depending on your own goals and needs. That’s why in our reviews we also give our User Satisfaction Rating for each app to give you a reliable overview of how actual users of NinjaOne (Formerly NinjaRMM) and Helpdesk Pilot evaluate their contact with the product. Our algorithm is based on detailed analysis of product appearances on other sites, social networks as well as blogs, so you are going to get a full and reliable overview of what other people think about every product. In this example NinjaOne (Formerly NinjaRMM) has a total satisfaction rating at 93% while for Helpdesk Pilot 99% of users express they had a positive experience with it.
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