What is better NinjaOne (Formerly NinjaRMM) or Deskpro? Today’s companies need the best Help Desk Software product to keep on being competitive. On this page we help you with choosing the best product, by allowing you to examine NinjaOne (Formerly NinjaRMM) and Deskpro down to the very details of their individual functions.
You may also examine our general scoring values, which rate the software all round quality and performance. NinjaOne (Formerly NinjaRMM) got a 8.6 score, while Deskpro has a score of 7.3. Likewise, you may compare their general user satisfaction rating: 93% (NinjaOne (Formerly NinjaRMM)) against N/A% (Deskpro). Bear in mind to choose the application that best addresses your top priorities, not the application with the higher number of features.
Our team put a lot of effort to review all popular IT Service Software products offered out there, but among them these three deserved our special attention: LiveAgent, Freshservice, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
Almost as crucial as functionalities and customer support quality are pricing packages provided by NinjaOne (Formerly NinjaRMM) and Deskpro. Although cost should not be the sole element it’s surely a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up every time your team develops. Make sure you don’t pick packages that include advanced features that you won’t find useful and always try to contact with the vendor directly because enterprises can frequently count on more affordable prices. You should also give a chance to a free trial or demo of each solution to spend at least some time using it. It’s a valuable experience that doesn’t ask you to pay any money and gives you a solid overview of what it’s like to work with NinjaOne (Formerly NinjaRMM) and Deskpro.
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