What is better Nicereply or Yoummday? When selecting the proper Customer Support Software for your company our recommendation is that you review the characteristics, costs, along with other critical information regarding the product and vendor. Here, you can check the parallels and distinctions between Nicereply (overall score at 8.5 and user satisfaction at 88%) and Yoummday (overall score at 8.0 and user satisfaction at N/A%).
It's also possible to check their unique details, like functions, plans, rates, conditions, etc. What is more, read the terms closely for information on hidden costs, like, setup cost, separate helpdesk support, upgrade fees, disk space fees, and other similar charges.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions available out there, but among them these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Yoummday is a virtual contact center marketplace for SMBs and big corporations that charges clients per minute. Those interested in it can use the web form to contact sales and to ask for more enterprise pricing details.
You don’t want just a wide set of functionalities and flexible pricing packages from a popular Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to make sure that if you have any questions about Nicereply or Yoummday, or you struggle with some problems, or maybe you’ll want to ask for a certain revision or feature beneficial to your company you can trust in a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you can profit from individual training or at the very least an FAQ you can use.
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