What is better ngDesk or Spiraldesk? If you want an efficient CRM Software product for your enterprise you need to invest time and evaluate different options. It doesn’t have to be complex, and can be as straightforward as matching their traits in a table like the one below. You will also get a brief idea how each product works. For instance, on this page you can find ngDesk’s overall score of 8.0 and compare it against Spiraldesk’s score of 8.0; or ngDesk’s user satisfaction level at N/A% versus Spiraldesk’s N/A% satisfaction score.
The contrast will help you identify the pros and cons of each service, and choose which one suits you requirements better. On top of the rich features, the application which is simple and intuitive is always the better option.
We are aware that not all people have the time to scrutinize a wide range of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Service Software category are: Freshdesk, Freshdesk Omni, Salesforce Service Cloud.
ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:
Twitter
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ngDesk is a free, cloud-based customer support software that combines automated incident alerting and ticket management into one, easy to use application.
Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.
Lite – Free
1 Agent
1 Brand
1 Department
Email Channel
Ticket Filters
Knowledge Base
Custom Alerts
Curl – $12/agent/month or $10/agent/month/annual billing
All Lite Features
3 Brands
10 Departments
Social Media Integrations
Workflow Automation
Multiple Products or Brands
Ticket Tracking & Time Monitoring
Email Whitelists & Blacklists
IP Whitelists & Blacklists
Automatic Ticket Tagging
Brand-specific Agent Signatures
Radial – $20/agent/month or $10/agent/month/annual billing
All Curl Features
10 Brands
25 Departments
White-labeled Portals
Unlimited Ticket Filters
SSL Portals
Agent Collision
Web Forms
Custom Attachment Store
Ticket List Export
REST API
Elegant – $30/agent/month or $10/agent/month/annual billing
No CRM Software will be perfect enough to solve all the needs of a company. While key features of ngDesk and Spiraldesk are obviously a priority you should also thoroughly study the integrations offered by a given product. Quote frequently you will already be making use of some other B2B software in your company and it’s always more beneficial to opt for software that integrate well with one another. That way you will be able to be certain of a reliable exchange of data between your teams and software used, which can considerably reduce time wasted on migrating between one software and the next.
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