What is better ngDesk or EngageBay? It’s a good idea to use our scoring system to help you get a general idea which CRM Software product is better for your business. For overall product quality, ngDesk attained 8.0 points, while EngageBay earned 8.9 points. Meanwhile, for user satisfaction, ngDesk scored N/A%, while EngageBay scored 100%.
Details about their characteristics, tools, supported platforms, customer support, etc. are provided below to provide you with a more versatile comparison. Don’t forget to get only the functions your business requires so you don’t waste resources for tools that are unnecessary.
Our experts made sure to prepare reviews of all popular Customer Service Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:
Twitter
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ngDesk is a free, cloud-based customer support software that combines automated incident alerting and ticket management into one, easy to use application.
EngageBay integrates with the following business systems and applications:
Zapier
QuickBooks
WordPress
Xero
Twilio
Office 365
Google Contacts and Calendar
Stripe
SendGrid
Mailgun
Mandrill
Xero
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Panama Partners, Growth Robotics
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
EngageBay is an all-in-one marketing, sales, and CRM platform designed to be an affordable alternative to expensive solutions. Considered as a true alternative to more expensive business solutions, EngageBay automates key business processes and routines to free you up to create meaningful customer experiences.
You shouldn’t expect only a wide set of features and scalable pricing plans from a popular CRM Software. Almost as essential as main features is a quality customer support. You want to ensure that when you have any questions about ngDesk or EngageBay, or you run into a problem, or maybe you’ll need to request a certain change or functionality beneficial to your company you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to enjoy individual training or at least an FAQ you can use.
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