What is better ngDesk or Alchemer? It’s easy to our scoring system to provide you with a general idea which CRM Software product is will work better for your company. For overall product quality, ngDesk attained 8.0 points, while Alchemer earned 9.6 points. At the same time, for user satisfaction, ngDesk scored N/A%, while Alchemer scored 94%.
Information regarding their unique elements, tools, supported platforms, customer support, plus more are available below to provide you with a more correct review. Don’t forget to choose only the tools your company needs to avoid wasting money for functions that you won’t be using.
We realize that not all companies have the time to examine a large number of various products, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Service Software category are: Salesforce Service Cloud, Freshdesk Omni, Freshdesk.
ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:
Twitter
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ngDesk is a free, cloud-based customer support software that combines automated incident alerting and ticket management into one, easy to use application.
Alchemer gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:
Collaborator Plan Type – $55 per month ($315 Annually)
Unlimited surveys
Unlimited questions
Virtually unlimited responses (no extra charge!)
25 essential question types
Data exports (CSV, PDF, PPT, XLS)
Email support
Professional Plan Type – $165 per month ($1075 Annually)
Everything in Collaborator, plus:
Advanced question types
Advanced reports (profile, longitudinal)
Segment and filter reports
Advanced logic and piping
A/B split testing
Email and phone support
Disqualifications
API access
Full Access – $275 per month ($1895 Annually)
Everything in Professional, plus:
Max diff
Conjoint analysis
Crosstab reports
TURF reports
Open-text analysis
SPSS export
R scripts
Audio and video sentiment
Image heatmap
Data-cleaning tool
Custom scripting
Enterprise Platform – By quote
With Alchemer, you collect the best data, integrate it into your existing business applications and processes, and act on it. All while maintaining strict data governance. Alchemer helps you move from gathering data and feedback to acting on it and closing the loop with customers. Contract Alchemer for more information.
Alchemer integrates with the following business systems and applications:
Salesforce CRM software
Slack
Microsoft Dynamics CRM and ERP software
Tableau Business Intelligence (BI) and reporting software
Microsoft Power BI software
HubSpot
MailChimp
LRS/LMS
KnowledgeOwl
ZenDesk
Facebook
SMS
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
No CRM Software will be perfect enough to cater to all the needs of a company. Even though core functionalities of ngDesk and Alchemer are obviously a priority you should also thoroughly explore the integrations offered by every app. Quote frequently you will already be making use of various kinds of SaaS software in your company and it’s definitely wiser to choose apps that integrate well with one another. That way you will be able to be certain of a smooth exchange of information between your teams and software used, which can significantly reduce time devoted to migrating between one solution and the other.
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