What is better nanoRep or iHelpDesk? There is a wide range of Help Desk Software products out there these days. The best way to find out which service fits your needs best is to examine them side by side. For example, here you can examine nanoRep and iHelpDesk for their overall score (8.0 vs. 6.5, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
It’s also possible to compare their capabilities and pricing terms and other useful details below. When matching products make sure you analyze their corresponding advantages and mark their disparities to obtain a clearer picture of both deals. What is more remember to check secondary issues including security, backup, ease-of-use, and customer support.
We know that not all people have the time to try out a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
Both nanoRep and iHelpDesk were reviewed by a team of independent SaaS experts who carried out a full examination of all key elements of every solution. Their final score was calculated with unique SmartScore algorithm which calculates a separate partial score to each element such as: main features, client support, mobile device support, security, client satisfaction as well as reviews in other media. We are aware that useful features are not the only thing important to a company so we make sure we pay attention to all aspects of a app prior to giving it a final rating.
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