What is better nanoRep or Helpdesk Pilot? With different features, pricing, details, and more to evaluate, choosing the best Help Desk Software for your company is tricky. But by working with our system, you can easily match the functions of nanoRep and Helpdesk Pilot together with their general SmartScore, respectively as: 8.0 and 7.2 for overall score and 100% and 99% for user satisfaction.
You can also evaluate them feature by feature and see which application is a more effective fit for your enterprise. Remember to get a trial version first before opting in for a plan to get a firsthand experience how the solution performs in practical situations.
Our team put a lot of effort to review all popular Help Desk Software products available on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
If you continue having doubts about which product will be best in your case it may be a sensible idea to investigate each service’s social metrics. Such metrics are frequently an indicator of how popular each service is and how big is its online presence.For instance, if you look at nanoRep LinkedIn account you’ll see that they are followed by 2 people. In case of Helpdesk Pilot the number of followers on their LinkedIn page is 0.
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