Salesforce Service Cloud

NOAWARDS
YET
Pricing:
Starting from $134
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Financial management
- General ledger
- Payables
- Receivables
- Cash flow management
- Fixed asset management
- Intercompany
- National accounts
- Multicurrency management
- Analytical accounting
- Revenue/expense deferrals
- Bank reconciliation
- Electronic banking suite
- Safe pay
- Cashbook bank management
- Electronic bank management
- Electronic reconciliation management
- Customer/vendor consolidation
- Lockbox processing
- Refund checks
- Grant management
- Encumbrance management
- Account level security
- Field level security
- Dynamics process server
Business intelligence & reporting
- Unlimited management reporter designer user
- Unlimited management reporter viewer user
- Analysis cubes library
- Advanced analysis cubes library
Human resources management
- Human resources unlimited employees
- Payroll (U.S. and Canada only) unlimited employees
- Payroll direct deposit
- Federal magnetic media
- Payroll connect
- Position control
- HRM self-service suite
Supply chain management
- Invoicing
- Sales order processing with advance invoicing
- Extended pricing
- Order management
- Inventory control
- Bill of materials
- Purchase order processing/receivings
- Landed cost
- PO generator
- Requisition management
- Time and expense
Workspace collaboration
- Unlimited business portal
Pricing Info
Pricing Info
MS Dynamics GP is sold via independent software vendors (ISVs), a network of Microsoft-accredited third-party resellers. Pricing is via a quote request from ISVs in your area. Pricing models are as follows:
Perpetual licensing – Designed for SMEs to get started with an affordable upfront license fee to an ISV. Customers license the access to software functionality. Pay a monthly fee to an ISV.
Subscription licensing – Designed to keep the upfront cost to a minimum via a “per-user, per-month” model. Customers start with a basic package and get more functionality as they pay for more monthly license.
Dynamics GP Subscription Fee
$214 per named user/per month ($239 if you use Dynamics GP Extended Pack)
$2,495 one time data center setup fee
- Backups, security, server maintenance included.
- Microsoft Business Ready Enhancement Plan included.
- SQL, Windows, Office Professional and all other supporting licensing included.
- ISV product subscriptions need additional monthly fee.
Dynamics GP Hosting Fee for “Buy Your Own License”:
$134 per named user/per month ($159 if you need Dynamics GP Extended Pack)
$2,495 one time data center setup fee.
- All dexterity based ISV products you own are included at no added cost.
- Backups, security, server maintenance included.
- SQL, Windows, Office Professional and all other supporting licensing included.
- Microsoft Business Ready Enhancement Plan not included.
Integrations
Integrations
- Financial management
- Collection management/customization and integration suite
- SmartList Builder
- Excel Report Builder
- Navigation List Builder
- Drill Down Builder
- Extended human resource and payroll
- HR advance
- Payroll advance
- PTO manager
- Benefits self-service
- Business intelligence & reporting/Microsoft Forecaster unlimited
- Supply chain management
- Distribution suite
- Available to promise
- Returns management
- Manufacturing solutions
- Bill of materials
- Order processing
- Manufacturing suite
- Materials requirements planning
- Project accounting
- Customer Relationship Management
- Contract administration
- Service call management
- Depot management
- Preventive maintenance
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bancroft, Catalogic Software, Batteries and Bulbs, EMIT Technologies, Winncom Technologies, Gregory Greenfield & Associates, Ltd.
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A robust ERP solution for businesses that want to regain control over inventory, financials, HR, and sales to grow their bottom line. This is a decent option for small and medium-sized businesses that want to make sense of data and surface insights to enhance their operations.
Company Email
Company's Address
Redmond, WA
Microsoft Dynamics GP Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
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All the data, details and statistics that we presented in this analysis were collected from official vendor sites, advertising content available online, real-life experience from real clients as well as our personal everyday use of every app by a professional reviewer. We put a lot of effort to thoroughly test every product, so we not only analyze it internally, but we also compare our observations with experiences of other people from the SaaS community.
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