What is better MiCloud Business or ScreenConnect? To ensure that you get the most useful and productive Customer Support Software for your company, you need to compare products available on the market. For example, here it is possible to match MiCloud Business’s overall score of 8.9 against ScreenConnect’s score of 9.0. You may also review their general user satisfaction: MiCloud Business (91%) vs. ScreenConnect (96%).
Moreover, you can assess their good and bad points feature by feature, including their contract conditions and costs. By comparing products you are sure that you choose the best software for your requirements. Of course you have to know your particular requirements to realize which service addresses those needs.
If you have to quickly decide on the optimal VoIP Software according to our review team we suggest you take a look at one of these services: Slack, 8×8 VoIP Phone Service, RingCentral.
Outlook, G Suite, and CRM platforms such as Salesforce Sales Cloud Lightning Professional, Infusionsoft, Zoho CRM, SugarCRM, Oracle Sales Cloud, and help desk platforms such as Zendesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An integrated, unified, comprehensive communications platform for call collaboration, communications, and multimedia
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both MiCloud Business and ScreenConnect were reviewed by a team of independent SaaS experts who conducted a full study of all core elements of each service. Their ultimate rating was calculated by means of unique SmartScore algorithm which provides an individual partial score to every component such as: main functionalities, customer support, mobile device support, security, user satisfaction as well as market presence. We know useful features are not the only aspect crucial to a business so we do our best to pay attention to all facets of a app prior to giving it a final rating.
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