What is better MiCloud Business or ScreenConnect? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is better for your company. For overall product quality, MiCloud Business earned 8.9 points, while ScreenConnect gained 9.0 points. At the same time, for user satisfaction, MiCloud Business scored 91%, while ScreenConnect scored 96%.
Information regarding their functions, tools, supported platforms, customer support, plus more are provided below to provide you with a more versatile comparison. Remember to purchase only the tools that you need so you don’t waste cash for functions which are redundant.
As of now, the most significant services in our VoIP Software category are: 8×8 VoIP Phone Service, Slack, RingCentral.
Outlook, G Suite, and CRM platforms such as Salesforce Sales Cloud Lightning Professional, Infusionsoft, Zoho CRM, SugarCRM, Oracle Sales Cloud, and help desk platforms such as Zendesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An integrated, unified, comprehensive communications platform for call collaboration, communications, and multimedia
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to just compare MiCloud Business and ScreenConnect against each other. While specific tools, cost and user experience are all important and should be included when making a final decision, you should also pay attention to the recognition and awards merited by each product. In many cases a less popular app may turn out to be an amazing choice that was distinguished with B2B awards such as our Experts’ Choice Award which reveals that in spite of smaller market popularity it’s a worthy contender to the apps that dominate the market.
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