What is better Medallia or Salesforce LiveMessage? Getting the most appropriate Customer Support Software for your organization is hard with too much features, choices, and offers to choose from. But, relying on our website will allow you to streamline the selection process by getting all crucial products in one place.
As an illustration, you can contrast Medallia and Salesforce LiveMessage for their functions and overall scores, in this case, 6.8 and 8.9, respectively. Similarly, you can check which one has superior general user satisfaction rating: 98% (Medallia) and 100% (Salesforce LiveMessage) to find out which software is the better choice for your business. Don’t just pick the solution with the cheapest price, but the solution that has the best value.
At the moment, the most significant products in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
If you are still having doubts about which software will work best for your business it might be a good idea to take a look at each service’s social metrics. Such metrics are frequently an indicator of how popular every solution is and how large is its online presence. For instance, in case of Facebook Medallia has 2336 likes on their official profile while Salesforce LiveMessage profile is liked by 702846 users.
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