What is better MaritzCX or Qualtrics CX? It’s easy to our scoring system to help you get a general idea which Customer Experience Management Software product is more suitable for your business. For overall product quality, MaritzCX earned 8.5 points, while Qualtrics CX gained 9.1 points. Meanwhile, for user satisfaction, MaritzCX scored 97%, while Qualtrics CX scored 100%.
Specifics of their characteristics, tools, supported platforms, customer service, etc. are available below to give you a more accurate analysis. Don’t forget to choose only the features your company needs so you don’t waste resources for tools that are unnecessary.
Users who don't have much time or want a Customer Experience Management Software recommendation from our experts may want to examine these top choices for this year: Zendesk, Smartlook, Alchemer.
Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:
Salesforce
Tableau
Marketo
Workday
Slack
Adobe Analytics
Adobe Launch
Freshdesk
Zendesk
Hubspot
Zapier
ServiceNow
Microsoft Dynamics 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Yamaha, Allianz, jetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.
Please keep in mind that while both MaritzCX and Qualtrics CX may have a top quality set of features every product could be designed for a different company size. If you are studying different apps you may want to pay attention to a business size they are aimed at. Certain elements may scale up well for huge enterprises but if you run a small or mid-sized company it’s often better to stay away from paying for complex features that you might never actually use.
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