Vision Helpdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Client portal
- Collaborative workspace
- Employee portal
- Employee profiles
- File management
- Ideation
- Knowledge base
- Learning management
- Online forums
- Partner portal
- Single Sign On
- SSL security
Pricing Info
Pricing Info
Magentrix is available in two pricing plans for its product. You may schedule a demo to learn more about its solutions and features. All of Magentrix’s plans are billed annually.
Partner Relationship Management (PRM)
Enterprise – starts from $999/month
- Up to 1,000 partner users
- 5 employee teams
- 1GB record storage
- 5GB file storage
Elite – starts from $1,499/month
- Up to 1,000 partner users
- 10 employee teams
- 2GB record storage
- 10GB file storage
Customer Success
Enterprise – starts from $699/month
- Up to 1,000 partner users
- 5 employee teams
- 1GB record storage
- 5GB file storage
Elite – starts from $999/month
- Up to 1,000 partner users
- 10 employee teams
- 2GB record storage
- 10GB file storage
Employee Collaboration
Enterprise – starts from $350/month
- Minimum of 10 employee users
- 1GB record storage
- 5GB file storage
Elite – starts from $1,500/month
- Minimum of 50 employee users
- 2GB record storage
- 10GB file storage
Integrations
Integrations
- Salesforce
- Dynamics CRM
- MailChimp
- Moneris
- SnapEngage
- Zapier
- Esna
- Twilio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sodexo, Artisan Infrastructure, Aquion Energy, NIP Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Magentrix is an intuitive social networking platform where you can share resources, communicate, and collaborate. It has onboard CRM capabilities by integrating with Salesforce and Microsoft Dynamics CRM and supports e-learning and custom intranet portal functions.
Company Email
sales@magentrix.com
Contact No.
Company's Address
180 West Beaver Creek Road.,
Richmond Hill, Ontario,
L4B-1B4 Canada
Magentrix Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- 3rd party single login and integrations
- Automation, workflow, SLA, and escalations
- Blabby – private social hub for your staff members
- Calendar and task Management
- Client management
- E-Mail parsing
- Integration with several scripts
- Manage multiple companies support
- Multi-channel – Facebook, Twitter, phone, chat, tickets
- Multi-language
- Online issue tracking and ticket management
- Reports and analytics
- Solutions, forums, knowledge base, predefined replies, Q and A
- Ticket and client pinning
- Time tracking and ticket billing
- Ticket queues, department and status creations
- Ticket views
- Two-way email parsing
- Vision Helpdesk API
- Vision Helpdesk mobile apps
Pricing Info
Vision Helpdesk offers both SaaS and On-Premises licenses. Select the pricing options depending on the type of license you need. SaaS Cloud License
- Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
- Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
- Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
- Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
- Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)
Download Recurring License
- Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
- Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
- Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
- Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
- Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
One-Time Download License
- Starter Help Desk – $200/agent
- Pro Help Desk – $400/agent
- Satellite Help Desk – $500/agent
- Pro Service Desk – $600/agent
- Ent Service Desk – $800/agent
Live Chat Software Pricing
- SaaS Live Chat – $20/agent/month (billed annually ) $25/agent/month (billed monthly)
- Download Recurring Live Chat – $16/agent/month (billed annually ) $20/agent/month (billed monthly)
- Download One-Time Live Chat – $400/agent
Integrations
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
- Google Hosted Emails
- Office365 Hosted Emails
- MS Exchange Emails
- Active Directory
- Paypal
- 2SMS
- Clickatell
- Drupal
- WHMCS
- Clientexec
- Live Chat Inc
- Live!Zilla
- UserLike
- Comm100
- GoToMeeting
- GoToAssist
- Twilio
- WordPress
- SugarCRM
- HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
Company Email
sales@visionhelpdesk.com
Contact No.
Company's Address
2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India
Vision Helpdesk Comparisons
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When you select a software that you believe will be an actual asset for your business you shouldn’t just limit yourself to what experts have to say about it. Very often personal experience with the app will vary, depending on your own preferences and needs. This is why in our reviews we also give our User Satisfaction Rating for each product to give you a reliable overview of how real users of Magentrix and Vision Helpdesk rate their contact with the solution. Our algorithm is based on advanced analysis of product mentions on other sites, social media as well as blogs, so you are going to receive a complete and credible overview of what other people think about every service. In this case Magentrix has a total satisfaction rating at N/A% while for Vision Helpdesk 99% of users express they had a positive experience with it.
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