What is better Logicalware MailManager or Intercom? We are here to improve the whole process of assessing Customer Support Software products for you. In particular, on this page you can examine the overall performance of Logicalware MailManager (7.3) and contrast it with the overall performance of Intercom (8.9). You can also match their overall user satisfaction rating: Logicalware MailManager (100%) vs. Intercom (96%).
Likewise, lexamine their capabilities in detail to check which product can better deal with your company’s requirements. In general, any business solution must let you to comfortably see the big picture, all the while offering you quick access to the details.
At this time, the leading services in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
LogicalWare’s Mail Manager platform is offered in three plans priced competitively and loaded with features that will drastically improve customer service capabilities. A 30-day free trial option is available and carries all MailManager functionalities.
LogicalWare’s MailManager offers seamless integration with their REST style API, enabling users to work in tandem with other business applications such as Salesforce, SAP or CRM systems, as well as other customer engagement systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WWF, Brightside, Lending Crowd, Spark, Jennings Bet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A customer support platform based in the cloud and designed to specifically help business manage inbound email and social media inquiries.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Please note that while both Logicalware MailManager and Intercom may offer a reliable range of features every app may be created for a different business size. If you are comparing features you should pay attention to a company size they are aimed at. Certain features could scale up with no problem for big enterprises but if you own a small or mid-sized business it’s often more sensible to refrain paying for complex features that you might never use.
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