LiveAgent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Ticket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
Live Chat
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
Social
Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
Gamification
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
Multilingual
- 39 translations available
- Language adaptable widgets
Pricing Info
Pricing Info
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following plans are available:
Free: – $0
- 7 days ticket history
- 1 Incoming email acc.
- 1 Outgoing email acc.
- 1 Chat button
- 1 Custom filter/agent
- Customer portal
- Knowledge base
- White Glove Setup
Small Plan: $9/agent/month
- 1 Incoming email account
- 1 Outgoing email account
- 1 Live chat button
- Chat satisfaction surveys
- 1 API key + integration
- Knowledge base
- Customer Service
- White Glove Setup
Medium Plan: $29/agent/month
- Everything in Small plan
- Call center support
- 10 departments
- Interactive voice response
- Product training
- Custom domain hosting
- 20 Event rules
- 10 Time rules
- 5 SLA levels
Large Plan: $49/agent/month
- Everything in Medium plan
- 1 Whatsapp account
- 30 departments
- Multi-Knowledge base
- Senior account manager
- 2 Knowledge bases
- 100 Event rules
- Time report
- 10 SLA levels
- Audit log
Enterprise: $69/agent/month
- Includes all features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
Integrations
Integrations
LiveAgent supports over 195+ integrations including all major services, such as:
- Slack
- Shopify
- Pipedrive
- AWeber
- GetResponse
- MailChimp
- 2Checkout
- Braintree
- MagentoGo
- Opencart
- PrestaShop
- 3dcart
- Shopify
- CS-Cart
- Bigcommerce
- Actinic
- Fortune 3
- Volusion
- CoreCommerce
- X-Cart
- Adobe Business Catalyst
- Wordpress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Express Engine
- Highrise
- Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Company Email
support@liveagent.com
Contact No.
Company's Address
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
LiveAgent Comparisons
Popular LiveAgent Alternatives

NOAWARDS
YET
Pricing:
Starting from $10
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- 24/7 Email Support
- Activities and Calendar
- Campaign Management
- Complete Project Management
- Contact Management
- Customer Management
- Customizable Dashboard / per user
- Document Management
- Employee Hierarchy Management
- Groups and Users Management
- Landing Pages / Web Forms
- Lead / Source / Opportunities Funnel
- Lead Management
- Mobile – iOS and Mobile – Android
- Online Invoice Automation
- Online Training
- Opportunities Management
- Product Catalog
- Quotes / Proposals
- Territory Management
- Unique Dashbboard and Widgets
- Video Tutorials
Pricing Info
W3B Management Solutions offers 2 pricing plans:
Basic – $10/user/month
- Customer Relationship Management
- Contact Management
- Lead Management
- Customer Management
- Quotes / Proposals
- Document Management
- Campaign Management
- Landing Pages / Web Forms
- Product Catalog
- Territory Management
- Opportunities Management
- Activities and Calendar
- Lead / Source / Opportunities Funnel
- Unique Dashbboard & Widgets
- Customizable Dashborad / per user
- Groups and Users Management
- Employee Hierarchy Management
- Mobile – iOS & Mobile – Android
- Complete Project Management
- Online Invoice Automation
- 24/7 Email Support
- Video Tutorials
- Online Training
Premium – $49/user/month
- All features of the Basic plan
- Lead Distribution System
- Time Keeping
- Custom web development
Integrations
- GMail (for the calendar)
- MailChimp (for the newsletters)
- QuickBooks (retrieve products, clients, invoices)
- HubSpot (retrieve contacts and lists)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Z'Onion Creative Group, Enfusen, Qual Chem LLC, Markle Design Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
W3B product offers 3 solutions in one: Customer Relationship Management, Project Management and Online Invoicing.
Company Email
sales@web3box.com
Contact No.
Company's Address
34 Merz Blvd, Suite D
Fairlawn, OH 44333
United States
W3B Management Solutions Comparisons
Popular W3B Management Solutions Alternatives
No CRM Software will be perfect enough to solve all the needs of a business. Though main features of LiveAgent and W3B Management Solutions are obviously a priority you should also carefully study the integrations supported by a given product. Very often you will already be making use of other types of B2B software in your company and it’s always better to select services that integrate well with each other. If you do that you can guarantee a smooth exchange of information between your teams and services, which can really reduce time wasted on migrating between one product and the next.
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