What is better Live2Support or Deskun? When looking for the ideal Help Desk Software for your business it is suggested that you examine the characteristics, pricing, and other important information about the product and vendor. Here, you are able to see the parallels and disparities between Live2Support (overall score at 8.1 and user satisfaction at 100%) and Deskun (overall score at 8.0 and user satisfaction at 100%).
It's also possible to look at their specific modules, such as services, plans, rates, terms and conditions, etc. Similarly, analyze the terms thoroughly for information on hidden costs, such as, installation, separate support plan, upgrade fees, storage fees, and others.
Users who are pressed for time or would like to get a Help Desk Software advice from our experts may want to take a look at these top choices for the current year: Freshdesk, Zendesk, Salesforce Service Cloud.
Live2Support supports integrations with the following business systems and applications:
Google Analytics
Salesforce
SugarCRM
GTalk
Joomla
Drupal
WordPress
Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Deskun integrates with the following business systems and applications:
Gmail
Facebook
Facebook Messenger
Twitter
Viber
Skype
VK
Telegram
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
Almost as important as functionalities and client support level are pricing options provided by Live2Support and Deskun. While price should not be the only factor it’s definitely a significant thing to consider. You should look for a flexible pricing package that can be matched with your business size and effortlessly scaled up every time your team grows. Make sure you don’t pick pricing plans that have extra functionalities that you won’t use and always try to get in touch with the vendor directly as enterprises can usually count on more affordable prices. You should also give a chance to a free trial or demo of every solution to spend at least some time working with it. It’s a valuable experience that doesn’t need you to pay any money and offers a solid overview of what it’s like to work with Live2Support and Deskun.
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