What is better Liberty or Zoho Desk? If you’re experiencing a tough time deciding on the best Knowledge Management Software product for your needs, it’s a good idea to compare the available software and discover which solution offers more benefits. For example, here you can review Liberty (overall score: 8.0; user rating: N/A%) vs. Zoho Desk (overall score: 9.0; user rating: 100%) for their overall performance.
It's also possible to see which one provides more features that you need or which has more flexible pricing plans for your current budget. Using a clear table to evaluate their features will significantly boost the likelihood of obtaining the right product for your company. Pay attention to other aspects of the software for example if it’s easy to use, adaptability, scalability, and pricing plans.
We did our best to prepare reviews of all popular Knowledge Management Software services available on the market, but among them these three deserved our special attention: ServiceNow Knowledge Management, Zendesk, Zendesk.
Liberty Library Management System’s SMB and enterprise pricing information is available only on request. Keep in the touch with the vendor via phone, email, or contact form to get all the details you need.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
In case you continue having second thoughts about which solution will work best for your business it might be a sensible idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular every app is and how wide is its online presence.For instance, if you check Liberty LinkedIn page you’ll find out that they are followed by 828 people. In case of Zoho Desk the amount of followers on their LinkedIn page is 47295.
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