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Compare LANDESK Service Desk vs Live2Support

What is better LANDESK Service Desk or Live2Support? Finding the ideal Help Desk Software for your business is vital to boosting your company’s efficiency. In our platform, you can easily examine various solutions to see which one is the proper software for your needs. Here you can match LANDESK Service Desk vs. Live2Support and check their overall scores (8.0 vs. 8.1, respectively) and user satisfaction rating (94% vs. 100%, respectively).

You can also analyze the specifics of pricing, conditions, plans, services, tools, and more, and find out which software offers more benefits for your business. As a rule of thumb, go for the business software which helps you to change the features and price terms to complement your company growth or lack of it.

Our team put a lot of effort to review all popular Help Desk Software services offered on the market, but among them these three deserved our special attention: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile ITSM
  • IT Self Service
  • Role-driven interface
  • ITSM Reporting and Dashboards
  • IT Integration and Automation
  • Social ITSM
  • Beyond Core ITSM
  • ITIL Processes
  • ITSM Software as a Service (SaaS)

Pricing Info

Pricing is available by quote only. Contact LANDESK directly to request a price quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

LANDESK Service Desk offers integration with the following business systems and applications:

  • Novell ZENworks Configuration Management
  • Microsoft SQL
  • Microsoft Excel
  • Microsoft Active Directory
  • Oracle
  • Microsoft SCCM
  • Microsoft Exchange Calendars
  • Microsoft Exchange Server
  • Microsoft Office Outlook
  • IBM Lotus Notes
  • Novell GroupWise
  • SolarWinds Orion
  • Nagios

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

It helps to optimize services, offer end users exceptional experiences, and support business agility to meet the needs of every digital enterprise.

Company Email

contact@landesk.com

Contact No.

Company's Address

698 West 10000 South Suite 500
South Jordan, Utah 84095
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Realtime Visitor Monitoring

  • Monitor Website Traffic in Real-time
  • Fast and Easy Navigation
  • Block IP Address
  • Chat invitation
  • Extensive Visitor Information System.
  • Chat History of every visitor comes to your website
  • Web Base Interface for monitoring and chatting
  • Stand Alone Application for monitoring and chatting
  • Foot Prints
  • Call Back & Call Back History

Chatting with your visitors

  • One to One Text Chat with WebSite Visitors
  • One Support Operator can Accept Multiple Chat Request
  • No Visitor Log-in or Sign-up Required
  • Chat History Pop-up on Initiating Chat
  • Serving Web Pages to Online Customers
  • Pre-written or Standardized Responses
  • Smilies (Emoticons) during chat
  • File Transfer during chat
  • Co-Browsing during chat session
  • Customize Pre & Post Chat form
  • Leave Message form (if support operators offline)
  • Multiple Support Operators Sharing Chat Session
  • Typing Status Alerts

Look & Feel Customization

  • Fully Customizable Visitor Chat Windows
  • Ready Made Chat Windows Templates
  • Customizable Offline Message Form
  • Show visitor position in Chat Queue
  • Customizable Online and Offline Graphics
  • Graphics Customization at the Departmental and Page Level
  • Visitor Window Language Customization.
  • Language Support in Email Messaging

Preferences & Setting Control

  • Fast and Easy Integration
  • Live Support Through more than One Department
  • Department Based Chat Session
  • Show visitor Queue Number in chat waiting status
  • Maximum waiting time by visitor in queue
  • Language Customization
  • Enable time base chat session
  • Operators auto logout from application
  • Auto Greeting Message on chat pick for every operator

Supervising & Reporting

  • Administrative and Moderator Privileges
  • Administrator Chat Monitoring and Live Support
  • PPC Tracking
  • Chat Transcripts of All Chat Sessions, search, email etc.
  • Chat Sharing, Chat Transfer and Messaging to another Support Operator
  • Administrator/Supervisor Monitoring of Running Chat Session and Participation
  • Operator Assessment/ Performance Reports and Time Logs of Live Support Service
  • Google Analytics Integration

Value Added Features

  • Local Time Integration
  • Pass Custom Variables form Your Web Pages
  • Post Chat Survey
  • SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
  • Pro-Popup or Change Visitor Page without chat
  • Third Party Integration
  • Chat Routing
  • Gtalk integration for smart support
  • CRM integration (Salesforce and Sugar CRM)
  • Plug-ins for CMS, E-commerce and Blogging Platforms
  • Sticky Notes, To-do List, Calender
  • Spell Checker (8 Languages)

Pricing Info

Live2Support offers three product plans and three payment schedules for each package.

Bronze Package

  • Monthly: $9.99 per month
  • Quarterly: $25 per quarter
  • Yearly: $95 per year

Includes:

  • 1 Operator
  • Unlimited Chats
  • Dual Interface (Web Based & Desktop)
  • Multiple Website Monitoring
  • Extensive Visitor Information
  • Basic Reporting

Silver Package

  • Monthly: $19.95 per month
  • Quarterly: $55 per quarter
  • Yearly: $179 per year

Includes:

  • 1 + 1(Free) Operator (2 Operators)
  • Unlimited Proactive Chats
  • Multiple Location Chat Icon
  • File Transfer During Chat
  • IP Blocking
  • Advanced Reporting

Gold Package

  • Monthly: $39.95 per month
  • Quarterly: $110 per quarter
  • Yearly: $380 per year

Includes:

  • 2 + 1(Free) Operators (3 Operators)
  • $13 /Mo Per Additional Operator
  • Integration with All Popular CRMs
  • Department based Chat Session
  • Chat Transfer Between Support Operators
  • Enterprise Reporting

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MinutesMatter, Helpline Law, Indastro, Indo Asia Tours

Integrations

Live2Support supports integrations with the following business systems and applications:

  • Google Analytics
  • Salesforce
  • SugarCRM
  • GTalk
  • Joomla
  • Drupal
  • WordPress
  • Zen Cart

CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.

CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.

Company Email

salesoffice@live2support.com

Contact No.

Company's Address

47-47 36th Street, Suite # 20442, Long Island City, NY 11101

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

If you continue having second thoughts about which service will perform best for your company it may be a good idea to analyze each service’s social metrics. These metrics are frequently a sign of how popular each solution is and how wide is its online presence.For example, if you look at LANDESK Service Desk LinkedIn account you’ll see that they are followed by 7121 users. In case of Live2Support the amount of followers on their LinkedIn page is 41.

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