What is better LANDESK Service Desk or ConnectWise Control? Finding the ideal Help Desk Software product is all about assessing different solutions and figuring out the top software for your specific needs. Our exclusive system provides you with a quick look at the general rating of LANDESK Service Desk and ConnectWise Control. For total quality and performance, LANDESK Service Desk scored 8.0, while ConnectWise Control scored 9.0. On the other hand, for user satisfaction, LANDESK Service Desk earned 94%, while ConnectWise Control earned 100%.
Below it's also possible to look at their functionalities, terms, plans, etc. to see which application will be more appropriate for your needs. One key aspect to assess is if the application allows you to enable and disable limitations on various types of users to secure any sensitive corporate data.
Currently, the leading solutions in our category are: .
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Help Desk Software will be able to solve all the needs of a specific team. Though core functionalities of LANDESK Service Desk and ConnectWise Control are obviously a priority you should also carefully analyze the integrations offered by each app. Quote frequently you will already be making use of other types of SaaS software in your company and it’s always wiser to opt for services that integrate well with each other. If you do that you can be certain of an effortless exchange of information between your teams and services, which can considerably reduce time wasted on migrating between one solution and the other.
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