ProProfs Help Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- User-friendly web-based help desk ticket submission
- Automated email notifications when tickets updated
- Ticket tracking and history
- Self support channels for end users who want to fix issues on their own
- Customizable fields, status, priorities and workflows
- Integrated dashboard for easy monitoring and management
- Email and RSS subscription to threads, forums, and online communities
- Knowledgebase with entries searchable via category and keyword
- Integrated Screenshot capture tool
Pricing Info
Pricing Info
Here is the KronoDesk cost information:
KronoDesk offers 8 pricing plans, details are described below.
Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.
Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month
3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month
5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month
10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month
20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month
50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month
100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month
Integrations
Integrations
- Spira Team
- Email integration
- MS Office 2010/2013 (Prerequisite: Microsoft VSTO 10.0 – x86 | x64)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Norkom Technologies, Deutsche Bank, Dolby, EA Sports
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.
Company Email
sales@inflectra.com
Contact No.
Company's Address
8121 Georgia Ave, Suite 504, Silver Spring, MD 20910-4957, United States of America
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Track Tickets
- Prioritize Tickets
- Solve Tickets
- Share Knowledge
- Instant Support
- Train Agents and Customers
- Optimized For Mobile Devices
- Scalable Solution
Pricing Info
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
- Unlimited Tickets
- Unlimited Ticket History
- Multiple Inboxes
- Multiple Departments & Teams
- Audit & Admin Controls
- Overdue Time
- Internal Notes in Ticket
- Roles & Permissions
- Auto-Response
- Canned Responses
- Ticket Ratings
- Ticket Routing
- Child Tickets
- Labels
- Custom Fields & Filters
- Advanced ReportsPlus:
- Business Hours
- Bookmark
- Vault
- File Attachments
- API & Single Sign-On
- Integrations
- Mobile App
- Branding
Integrations
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Company Email
sales@proprofs.com
Contact No.
Company's Address
ProProfs
929 Colorado Avenue,
Santa Monica, California 90401
United States
ProProfs Help Desk Comparisons
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Almost as essential as functionalities and user support quality are pricing options offered by KronoDesk and ProProfs Help Desk. Even though cost should not be the sole aspect it’s surely a significant thing to consider. You should count on a flexible pricing package that can be matched with your business size and easily scaled up when your company expands. Be sure that you don’t select plans that include complex functionalities that you won’t use and always try to get in touch with the vendor directly as enterprises can usually count on discounts. You should also try out a free trial or demo of each product to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to spend any money and offers a practical overview of what it’s like to work with KronoDesk and ProProfs Help Desk.
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