What is better KnowledgeOwl or User.com? When scouting for the right Customer Support Software for your enterprise our recommendation is that you examine the features, costs, as well as other important data about the product and vendor. Here, you can examine the parallels and distinctions between KnowledgeOwl (overall score at 8.0 and user satisfaction at 97%) and User.com (overall score at 8.4 and user satisfaction at 100%).
You may also look at their specific modules, for example tools, plans, pricing, terms, etc. Moreover, analyze the terms closely for information on hidden costs, like, setup fees, separate support plan, upgrade fees, disk space fees, and more.
In case you you want to quickly decide on the optimal Customer Support Software according to our review team we recommend you try out these products: Zendesk, Freshdesk, Freshdesk Omni.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
User.com integrates with the following systems and applications:
Slack
Shopify
Magento
WordPress
Twilio
Zapier
PrestaShop
Squarespace
Salesforce
Drupal
Segment.io
BigCommerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Live Chat and Marketing Automation platform businesses use to attract and engage customers in real time, and to provide an outstanding customer experience.
Almost as essential as functionalities and client support responsiveness are pricing packages given by KnowledgeOwl and User.com. While price should not be the only factor it’s definitely an important thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up if your team expands. You should be certain you don’t select pricing plans that have additional tools that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can frequently benefit from discounts. You should also give a chance to a free trial or demo of each software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to pay any money and offers a reliable overview of what it’s like to work with KnowledgeOwl and User.com.
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