What is better Kapdesk or TOPdesk? Reviewing products to get the best Help Desk Software doesn't have to be difficult. On our review platform, you can easily match Kapdesk and TOPdesk and immediately see their distinct features. We allow you to take a look at their functions, supported devices, support service, prices, terms, and much more.
You can also compare their overall score (8.0 for Kapdesk vs. 8.5 for TOPdesk) and overall customer satisfaction level (100% for Kapdesk vs. 96% for TOPdesk). Spend some time and examine your best choices and determine which one is ideal for your company. You should also consider the software vendor’s credibility; can they be relied upon and will they still be on the market a few years from now?
As of now, the leading products in our Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
No Help Desk Software will be able to cater to all the needs of a business. Though main functionalities of Kapdesk and TOPdesk should matter you should also carefully analyze the integrations supported by every service. Very often you will already be using other types of B2B software in your company and it’s much wiser to opt for products that integrate well with one another. With that approach you can ensure a reliable exchange of information between your teams and software used, which can considerably reduce time devoted to migrating between one software and the next.
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