What is better Kapdesk or Helpdesk Pilot? Buying the ideal Help Desk Software product is all about comparing numerous solutions and determining the top application for your specific needs. Our proprietary algorythm gives you an instant look at the general rating of Kapdesk and Helpdesk Pilot. For general quality and performance, Kapdesk scored 8.0, while Helpdesk Pilot scored 7.2. On the other hand, for user satisfaction, Kapdesk earned 100%, while Helpdesk Pilot earned 99%.
Below you can also verify their features, terms, plans, etc. to determine what application will be more suitable for your company. One critical aspect to assess is if the software allows you to enable/disable limitations on various types of users to secure any sensitive business data.
People who want to save some time or could use a Help Desk Software advice from our experts might want to investigate these top choices for this year: Salesforce Service Cloud, Freshdesk, Zendesk.
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
If you are still having doubts about which product will work best for your company it might be a good idea to analyze each service’s social metrics. These metrics are frequently an indicator of how popular each app is and how extensive is its online presence. For example Kapdesk Twitter account has currently 25 followers. At the same time Helpdesk Pilot Twitter is followed by 116 people.
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