What is better Jira Service Desk or Teleduce? Comparing Jira Service Desk and Teleduce, you can actually see which CRM Software product is the more effective choice. This guarantees that your business can select the most productive and useful application. You can examine the specifics, such as available tools, pricing, plans offered by each vendor, offer conditions, and more
We also let you check their all round scores to know which one seems to be more beneficial for your firm. Jira Service Desk has 9.0 points for overall quality and 96% rating for user satisfaction; while Teleduce has 8.0 points for overall quality and N/A% for user satisfaction. Likewise, you can also check which software company is more reliable by sending an email request to both vendors and see which company replies without delays.
We know that not all companies have the time to test dozens of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Almost as essential as functionalities and user support quality are pricing plans provided by Jira Service Desk and Teleduce. While cost should not be the sole element it’s surely an important thing to consider. You should count on a flexible pricing package that can be matched with your company size and painlessly scaled up if your company grows. You should be certain you don’t pick packages that include advanced features that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can usually benefit from more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a useful experience that doesn’t ask you to pay any money and provides you with a solid overview of what it feels like to work with Jira Service Desk and Teleduce.
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