Jira Service Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customer portal
- JIRA software integration
- Automation
- ITIL-ready templates
- Real-time updates, information, and collaboration
- Performance metrics
- Confluence integration
- Self-service
- Knowledge base
- Repetitive task automation
- API
- SLAs (Service Level Agreements)
- Metrics report
- Atlassian Marketplace compatibility
- CSAT reporting
- Machine learning
Pricing Info
Pricing Info
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
- Up to 3 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- 2GB file storage
- Community Support
Cloud – Standard ($20/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 250GB Storage
- Local Business Hours Support
Cloud – Premium ($40/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 9% uptime SLA
- Unlimited Storage
- 24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
- Complete control of your environment
- A single server deployment
- Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
- Complete control of your environment
- Active-active clustering for high availability
- Annual term license + maintenance
- Atlassian-supported disaster recovery
Integrations
Integrations
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
- Jira Software
- Slack
- HipChat
- Confluence
- Trello
- Tasktop Sync
- HappyFox
- JEMH
- ERPM
- Zendesk
- Insight
- Freshservice
- Bomgar
- Kelverion
- Zephyr
- Salesforce
- Gliffy
- GitHub
- Balsamiq
- Azuqua
- Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Company Email
sales@atlassian.com
Contact No.
Company's Address
Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia
Jira Service Desk Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Cloud, Offline & Mobile
- Unlimited Records
- Sales Pipeline Management
- Custom Reports & Dashboards
- Profile-Based Security
- Profile-Based Screen Layouts
- Products & Pricebook
- Custom Views
- Price Quotations
- Data Importer
- Email Tracking
- Email Integration
- Webforms
- Free US-Based Support
- Action Plans
- Audit Log
- Data Archive
- Business Rules
- Advanced & Calculated Fields
- Custom Modules
- Document Library
- Advanced & Excel Reports
- API & WebHooks
- Marketing
- Projects
- Help Desk
- Access Control
- Quickstart Services
- Activity Management
- Calendar Management
Pricing Info
Claritysoft offers three SMB and enterprise pricing plans detailed below:
Sales Professional – $39/user/month (Annual Billing)
- Cloud, Offline & Mobile
- Unlimited Records
- Sales Pipeline Management
- Custom Reports & Dashboards
- Profile-based Security
- Profile-based Screen Layouts
- Products & Pricebook
- Custom Views
- Price Quotations
- Data Importer
- Email Tracking
- Email Integration
- Webforms
- Free US-based Support
Sales Accelerator – $49/user/month (Annual Billing)
- Cloud, Offline & Mobile
- Unlimited Records
- Sales Pipeline Management
- Custom Reports & Dashboards
- Profile-based Security
- Profile-based Screen Layouts
- Products & Pricebook
- Custom Views
- Price Quotations
- Data Importer
- Email Tracking
- Email Integration
- Webforms
- Action Plans
- Audit Log
- Data Archive
- Business Rules
- Advanced & Calculated Fields
- Custom Modules
- Document Library
- Advanced & Excel Reports
- API & WebHooks
The CRM Suite – $69/user/month (Annual Billing)
- Cloud, Offline & Mobile
- Unlimited Records
- Sales Pipeline Management
- Custom Reports & Dashboards
- Profile-based Security
- Profile-based Screen Layouts
- Products & Pricebook
- Custom Views
- Price Quotations
- Data Importer
- Email Tracking
- Email Integration
- Webforms
- Free US-Based Support
- Action Plans
- Audit Log
- Data Archive
- Business Rules
- Advanced & Calculated Fields
- Custom Modules
- Document Library
- Advanced & Excel Reports
- API & WebHooks
- Marketing
- Projects
- Help Desk
Integrations
Claritysoft integrates with the following third-party applications:
- Microsoft Outlook
- Gmail
- Zapier
- Microsoft Excel
- QuickBooks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Claritysoft helps businesses to deliver exceptional customer experiences for extensive growth and success.
Company Email
info@claritysoft.com
Contact No.
Company's Address
Claritysoft CRM (HQ)
565 Metro Place South
Suite 300
Dublin, OH 43016
USA
Claritysoft Comparisons
Popular Claritysoft Alternatives
In the event you are still having second thoughts about which service will be best in your case it may be a sensible idea to analyze each service’s social metrics. These metrics are usually a way to see how popular a given app is and how big is its online presence. For instance Jira Service Desk Twitter account has currently 86083 followers. At the same time Claritysoft Twitter is followed by 424 people.
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