What is better iTouchVision Case Management or LiveAgent? If you need to get a quick way to decide which Customer Support Software product is better, our proprietary method gives iTouchVision Case Management a score of 7.7 and LiveAgent a score of 9.4 for total quality and performance. In addition, iTouchVision Case Management is rated at 98%, while LiveAgent is rated 99% for their user satisfaction level.
You can also review their product details, such as modules, tools, options, plans, prices, and more. Find out whether the solution allows you to customize at least part of its workflows to guarantee the software complements your own business procedures.
We realize that not all companies have the time to try out a wide range of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the category are: .
Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
LiveAgent supports over 195+ integrations including all major services, such as:
Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Please note that while both iTouchVision Case Management and LiveAgent may have a top quality range of features each software might be designed for a different business size. If you are comparing features you should give some attention to a business type they are meant for. Specific features could scale up effectively for big enterprises but if you have a small or mid-sized business it’s often better to stay away from paying for customized functionalities that you may never have a chance to use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
