What is better Iperius Remote or Wix Answers? Getting the best Help Desk Software product is all about comparing various solutions and determining the top software for your specific needs. Our unique process provides you with a quick look at the general rating of Iperius Remote and Wix Answers. For overall quality and performance, Iperius Remote scored 8.0, while Wix Answers scored 8.9. On the other hand, for user satisfaction, Iperius Remote earned 67%, while Wix Answers earned 100%.
Below you can also look at their features, terms, plans, etc. to see which software will be more suitable for your needs. One key feature to check is if the software allows you to toggle on/off limitations on different types of users to limit the exposure of any confidential corporate data.
Users who want to save some time or need a Help Desk Software advice from our experts may want to try out these top choices for the current year: Salesforce Service Cloud, Freshdesk, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Every time you research different Help Desk Software solutions you shouldn’t only explore their features list and available pricing plans. Keep in mind the software must be meeting your requirements and team so the more flexible their offer the better. Learn what platforms are supported by Iperius Remote and Wix Answers and be certain you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this may be a deal breaker for many firms.
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