What is better iperceptions or CloudAgent? We are here to simplify the process of assessing Customer Support Software products for you. For example, on this page you can look at the overall performance of iperceptions (7.3) and compare it with the overall performance of CloudAgent (7.2). You can also match their overall user satisfaction rating: iperceptions (N/A%) vs. CloudAgent (100%).
Likewise, research their functions in detail to check which product can better tackle your company’s requirements. In general, any B2B software should allow you to quickly check the big picture, at the same time offering you quick access to the details.
We did our best to review all popular products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: .
iperceptions supports integrations with the following business systems and applications:
Google Analytics
Tealeaf
ClickTale
Adobe Analytics
Omniture Site Catalyst
Sitecore
Coremetrics
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chrysler, Comcast, COX, Hasbro, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iperceptions is reimagining digital customer research by evolving digital analytics, enriching marketing technologies and personalizing experiences in real-time.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
All the data, details and reviews that we presented in this analysis were collected from official vendor websites, marketing content available online, actual experience from real customers as well as our individual hands-on use of every software by a professional reviewer. We put a lot of effort to thoroughly test each software, so we not only analyze it ourselves, but we also match our observations with views of other users from the B2B community.
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