What is better InvGate Service Desk or SysAid? We are here to improve the whole process of comparing Help Desk Software products for you. For example, on this page you can examine the overall performance of InvGate Service Desk (8.7) and compare it with the overall performance of SysAid (9.2). It's also possible to match their overall user satisfaction rating: InvGate Service Desk (100%) vs. SysAid (98%).
Likewise, lexamine their functions thoroughly to check which product can better tackle your company’s requirements. Generally, any B2B software must let you to comfortably see the big picture, at the same time offering you easy access to the details.
Users who don't have much time or need a Service Desk Software suggestion from our experts might want to try out these top choices for the current year: Freshservice, LiveAgent, Zendesk.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Every time you test various Help Desk Software services you shouldn’t simply study their list of features and provided pricing plans. Keep in mind the software should be meeting your needs and team so the more flexible their offer the better. Check what OSes are supported by InvGate Service Desk and SysAid and be certain you will obtain mobile support for whatever devices you work on in your company. You should also find out which languages and countries are supported, because this could be a key element for many firms.
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