What is better Intercom or Velaro? To ensure that you acquire the most effective and productive Customer Support Software for your company, you should compare products available on the market. For instance, here it is possible to match Intercom’s overall score of 8.9 against Velaro’s score of 8.7. You may also evaluate their general user satisfaction: Intercom (96%) vs. Velaro (91%).
What’s more, you can assess their good and bad points feature by feature, including their offered terms and prices. By comparing products you are sure that you select the right software for your business. It goes without saying you have to know your particular requirements to realize which solution addresses those needs.
At the moment, the best solutions in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Both Intercom and Velaro were evaluated by a team of independent SaaS experts who carried out a detailed study of all crucial elements of every product. Their ultimate rating was prepared using our unique SmartScore model that gives a separate partial score to each component including: main functionalities, client support, mobile device support, security, user satisfaction and media presence. Here at FinancesOnline we realize useful features are not the only aspect crucial to a company so we make sure we pay attention to all sides of a solution prior to calculating its final score.
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Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
