What is better Intercom or SherpaDesk? There are many Customer Support Software products in the market right now. The ideal way to find out which service fits your needs best is to examine them side by side. For instance, here you can assess Intercom and SherpaDesk for their overall score (8.9 vs. 7.5, respectively) or their user satisfaction rating (96% vs. 100%, respectively).
You can also review their functions and pricing conditions and other helpful information below. When matching products be sure to examine their related functions and mark their differences to get a clearer picture of both deals. What is more bear in mind to evaluate non-core issues like security, backup, intuitiveness, and customer support.
Right now, the most popular services in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
SherpaDesk integrates with the following business systems and applications:
Salesforce Sales Cloud
QuickBooks
FreshBooks
QuickBooks Online
Microsoft Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Imagination Network, Badal Rain, Benson Consulting, MEA Financial
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients.
Both Intercom and SherpaDesk were tested by a panel of independent B2B experts who prepared a full study of all core aspects of each solution. Their final rating was calculated with unique SmartScore model that provides an individual partial score to every factor including: main functionalities, client support, mobile support, security, user satisfaction as well as market presence. We are aware that useful features are not the only thing essential to a company so we do our best to pay attention to all sides of a product before giving it a final rating.
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