What is better Intercom or MiContact Center? Specific organizations need different types of Customer Support Software. To understand well which service meets your requirements, think about assessing various options feature by feature an taking into consideration their terms and costs. Similarly, you can get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Intercom (8.9) vs. MiContact Center (7.8) for general quality and usefulness; Intercom (96%) vs. MiContact Center (N/A%) for user satisfaction rating. Examine their high and low points and see which software is a better choice for your company. An effective, simple tactic is to write the advantages and disadvantages of both applications next to each other and find out which software comes on top.
We are aware that not all people have enough time to test a wide range of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Both Intercom and MiContact Center were evaluated by a panel of reliable SaaS experts who conducted a thorough analysis of all crucial elements of every solution. Their final score was prepared by means of unique SmartScore model which provides an individual partial score to each element like: main functionalities, client support, mobile support, security, client satisfaction and market presence. We are aware that useful features are not the only thing important to a business so we make sure we pay attention to all facets of a solution prior to calculating its final score.
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