What is better Intercom or Medallia? When you compare Intercom and Medallia, it is possible to see which Customer Support Software product is the more suitable alternative. This means that your enterprise will be able to choose most productive and useful software. You can check the specifics, including available tools, prices, plans offered by each vendor, offer terms, etc.
We also let you check their overall scores to know which one appears to be better. Intercom has 8.9 points for overall quality and 96% rating for user satisfaction; while Medallia has 6.8 points for overall quality and 98% for user satisfaction. Likewise, you can also find out which software company is more credible by sending an email inquiry to both vendors and see which vendor replies sooner.
We know that not all companies have enough time to scrutinize dozens of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Almost as important as functionalities and customer support quality are pricing packages offered by Intercom and Medallia. While cost should not be the sole aspect it’s without a doubt an important thing to think about. You should count on a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up if your business grows. You should be certain you don’t choose packages that have additional functionalities that you won’t find a use for and always try to contact with the vendor directly because enterprises can frequently benefit from special pricing. You should also check out a free trial or demo of every solution to spend at least some time working with it. It’s a helpful experience that doesn’t require you to pay any money and provides you with a practical overview of what it’s like to work with Intercom and Medallia.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
