What is better Interactive Intelligence CaaS or SWAG? Getting the proper Customer Support Software product is as simple as contrasting the good and weak features and terms offered by Interactive Intelligence CaaS and SWAG. Here it's also possible to match their total scores: 7.7 for Interactive Intelligence CaaS vs. 8.0 for SWAG. Or you can look at their general user satisfaction rating, 100% for Interactive Intelligence CaaS vs. 97% for SWAG.
We suggest that you take some time to review their differences and determine which one is the better alternative for your business. Likewise, keep in mind to factor in your company’s or industry’s special situation, such as, a multilingual app for a global company or a mobile version to help you work on the go.
Our experts made sure to review all popular Customer Support Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
When you select a solution that you think will work best for your team you shouldn’t simply pay attention to what professionals have to say about it. In many cases individual experience with the app may change, depending on specific goals and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for each product to give you a quick overview of how actual users of Interactive Intelligence CaaS and SWAG estimate their contact with the app. Our system is based on complex analysis of product appearances on other sites, social networks as well as blogs, so you are going to get a full and reliable picture of what other customers think about each solution. In this case Interactive Intelligence CaaS has a total satisfaction rating at 100% while for SWAG 97% of people say they had an enjoyable experience with it.
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