What is better Interactive Intelligence CaaS or SupportDesk? Comparing products to get the best Customer Support Software need not be complicated. On our review platform, we enable you to match Interactive Intelligence CaaS and SupportDesk and right away see their varying features. We allow you to examine their uniqe benefits, supported devices, customer support, prices, terms, and more.
It's also possible to examine their overall score (7.7 for Interactive Intelligence CaaS vs. 7.4 for SupportDesk) and overall customer satisfaction level (100% for Interactive Intelligence CaaS vs. 100% for SupportDesk). Take your time and assess your best alternatives and discover which one is ideal for your company. Similarly, you have to assess the software company’s business viability; can they be relied upon and will they still be around in the future?
Right now, the most popular solutions in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
The apps analyzed on this page are merely a sliver of our complete Customer Support Software category and you should keep in mind that there may be more desirable services out there. If you would like to guarantee you make the best possible choice for your company we strongly suggest that you test more services first. It may also be a good idea to study our top 10 Customer Support Software list to see which solutions are currently the best ones and leaders in the market.
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