What is better Interactive Intelligence CaaS or SupportDesk? To successfully acquire the most useful and productive Customer Support Software for your business, you need to compare products available on the market. For example, here you may match Interactive Intelligence CaaS’s overall score of 7.7 against SupportDesk’s score of 7.4. You may also review their general user satisfaction: Interactive Intelligence CaaS (100%) vs. SupportDesk (100%).
Furthermore, you can review their strengths and weaknesses feature by feature, including their contract conditions and pricing. By comparing products you are more likely to choose the best software for your budget. It’s clear you should know your particular requirements to realize which software matches those needs.
Our experts made sure to prepare reviews of all popular Customer Support Software products available out there, but among them these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
All the data, information and experiences that we shared in this analysis were taken from official vendor websites, marketing resources available online, actual experience from real clients as well as our individual hands-on use of each app by an expert. We do our best to thoroughly test each service, so we not only test it ourselves, but we also match our findings with experiences of other people from the SaaS community.
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