What is better Intelligence2day or Zoho Desk? You have so many Knowledge Management Software solutions in today’s state of that industry that selecting the best product can be difficult. On our comparison page, it is simple to evaluate the features, pricing conditions, available plans, and more details of Intelligence2day and Zoho Desk.
It’s also possible to evaluate their score (7.4 for Intelligence2day vs. 9.0 for Zoho Desk) and user satisfaction level (N/A% for Intelligence2day vs. 100% for Zoho Desk). The scores and ratings offer you a general idea how both these software products perform. Moreover, find out if the solution can integrate with your current business apps to ensure greater productivity.
Users who are pressed for time or want a Knowledge Management Software suggestion from our team might want to examine these top choices for this year: ServiceNow Knowledge Management, Zendesk, Zendesk.
A cloud-based knowledge management and competitive intelligence solution for decision makers in organizations that operate in industries that are information intensive.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
When you compare various Knowledge Management Software apps you shouldn’t just analyze their features list and provided pricing packages. Consider that the product must be adjusted to your requirements and company so the more flexible their offer the better. Explore which platforms are supported by Intelligence2day and Zoho Desk and make sure you will obtain mobile support for whichever devices you use in your company. You should also find out which languages and geographies are supported, as this may be a deal breaker for many firms.
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