What is better Intelligence2day or Zoho Desk? It’s a good idea to use our scoring system to give you a general idea which Knowledge Management Software product is will work better for your company. For overall product quality, Intelligence2day attained 7.4 points, while Zoho Desk gained 9.0 points. At the same time, for user satisfaction, Intelligence2day scored N/A%, while Zoho Desk scored 100%.
Details about their features, tools, supported platforms, customer support, plus more are provided below to provide you with a more precise assessment. Don’t forget to choose only the features your company needs so as not to waste resources for features that are unnecessary.
In case you you have to quickly find the top Knowledge Management Software according to our review team we recommend you try out these solutions: ServiceNow Knowledge Management, Zendesk, Zendesk.
A cloud-based knowledge management and competitive intelligence solution for decision makers in organizations that operate in industries that are information intensive.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Please pay attention to the fact that even though both Intelligence2day and Zoho Desk may offer a top quality set of features each solution may be aimed at a different business size. If you are analyzing various solutions you should pay attention to a business size they are catering to. Specific features might scale up well for big enterprises but if you own a small or mid-sized business it’s often more sensible to refrain paying for complex features that you may never use.
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