What is better Instabot or ServiceNext? The best Customer Support Software is a service that can tackle your company’s specific needs. It is possible to determine which solution is best suited for your company if you compare different products before you decide which one is the best.
As an example, Instabot and ServiceNext are scored at 8.5 and 8.0, respectively, for general quality and performance. Likewise, Instabot and ServiceNext have a user satisfaction rating of 94% and 96%, respectively, which indicates the general feedback they get from customers. Better yet, get in touch with a current user of the software and solicit their opinion about the application in question.
Our experts made sure to review all popular Customer Support Software solutions that you can find out there, but among them these three deserved our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Instabot provides four plans for users to choose from, including an enterprise pricing plan that enables you to implement chatbots at a large scale and access white-glove services. Here are the details:
Base – $70/month ($49/month for annual billing)
Lead qualification automation
5,000 active users/month
1 custom Instabot team-developed chatbot
3 chatbots
Chatbot analytics
Marketing attribution
User segmentation & management
Data export
Integration with Zapier
Email support
Onboarding & training
Standard – $199/month ($149/month for annual billing)
Appointment & meeting booking and live chat
10,000 active users/month
1 custom Instabot team-developed chatbot
15 chatbots
All features in Base Plan, Plus:
Advanced UI options for chatbot
Real-time chat
Integration with calendar systems
Integration with Dialogflow
Advanced – $449/month ($349/month for annual billing)
Instabot is a chatbot platform that allows business and product owners and marketing agencies and professionals to build, deploy, and train AI chatbots without technical difficulties.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
If you continue having second thoughts about which service will be best in your case it may be a sound idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular a given product is and how big is its online presence. For instance, in case of Facebook Instabot has 159 likes on their official profile while ServiceNext profile is liked by 2000 people.
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