What is better InMoment or Alchemer? There are numerous Customer Experience Management Software products out there these days. The best way to find out which app fits your needs best is to examine them side by side. For example, here you can assess InMoment and Alchemer for their overall score (9.0 vs. 9.6, respectively) or their user satisfaction rating (100% vs. 94%, respectively).
You can also check their functions and pricing terms and other helpful data below. When matching products make sure you examine their related functions and mark their differences to obtain a clearer picture of both deals. Similarly, remember to evaluate non-core factors such as security, backup, usability, and customer service.
Those of you who don't have much time or need a Customer Experience Management Software advice from our team might want to examine these top choices for this year: Alchemer, Smartlook, Zendesk.
InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.
Alchemer gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:
Collaborator Plan Type – $55 per month ($315 Annually)
Unlimited surveys
Unlimited questions
Virtually unlimited responses (no extra charge!)
25 essential question types
Data exports (CSV, PDF, PPT, XLS)
Email support
Professional Plan Type – $165 per month ($1075 Annually)
Everything in Collaborator, plus:
Advanced question types
Advanced reports (profile, longitudinal)
Segment and filter reports
Advanced logic and piping
A/B split testing
Email and phone support
Disqualifications
API access
Full Access – $275 per month ($1895 Annually)
Everything in Professional, plus:
Max diff
Conjoint analysis
Crosstab reports
TURF reports
Open-text analysis
SPSS export
R scripts
Audio and video sentiment
Image heatmap
Data-cleaning tool
Custom scripting
Enterprise Platform – By quote
With Alchemer, you collect the best data, integrate it into your existing business applications and processes, and act on it. All while maintaining strict data governance. Alchemer helps you move from gathering data and feedback to acting on it and closing the loop with customers. Contract Alchemer for more information.
Alchemer integrates with the following business systems and applications:
Salesforce CRM software
Slack
Microsoft Dynamics CRM and ERP software
Tableau Business Intelligence (BI) and reporting software
Microsoft Power BI software
HubSpot
MailChimp
LRS/LMS
KnowledgeOwl
ZenDesk
Facebook
SMS
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
Almost as essential as features and client support responsiveness are pricing options provided by InMoment and Alchemer. While cost should not be the only element it’s surely a key thing to consider. You should expect a flexible pricing package that can be adjusted to your company size and painlessly scaled up when your team expands. You should be certain you don’t select plans that have additional functionalities that you won’t find useful and always try to get in touch with the vendor directly as enterprises can usually count on special pricing. You should also try out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to spend any money and offers a solid overview of what it feels like to work with InMoment and Alchemer.
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