What is better Inforobo or SurveyExpression? If you want a reliable Customer Support Software product for your company you need to remember to evaluate different alternatives. It doesn’t have to be tricky, and can be as easy as matching their functions in a table like the one below. You will also get a brief idea how each product functions. For instance, on this page you can see Inforobo’s overall score of 8.0 and compare it against SurveyExpression’s score of 7.4; or Inforobo’s user satisfaction level at N/A% versus SurveyExpression’s N/A% satisfaction score.
The contrast can help you find out the good and bad points of each program, and choose which matches your requirements better. Aside from the robust features, the application that’s simple to grasp and use is always the better option.
We did our best to prepare reviews of all popular Customer Support Software solutions that you can find on the market, but among them these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $15/month or $9/month (annual billing)
Dialogue-base up to 50 dialogues
5,000 messages/queries per month
1 human agent accounts
Live chat takeover by human
Speech recognition & text to speech (English)
Voice enable website
Visitor details
Real-time visitor tracking
Send Targeted Messages
Media sharing
Smart chat routing
Chat Analytics
Lead acquisition
Automated greetings
Mobile chat window
256-bit SSL secure connection
Trusted domains
Chat window customization
Agent roles
Chat history
Targeted Engagement Triggers
Email support
Professional – $39/month or $29/month (annual billing)
Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warwick Academy, McKinsey & Company, Stoke by Nayland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Almost as essential as functionalities and customer support quality are pricing options provided by Inforobo and SurveyExpression. While pricing should not be the sole factor it’s definitely an important thing to consider. You should look for a flexible pricing plan that can be matched with your business size and painlessly scaled up every time your business grows. Make sure you don’t choose packages that have additional features that you won’t find a use for and always try to contact with the vendor directly because enterprises can usually count on more affordable prices. You should also give a chance to a free trial or demo of each service to spend at least some time using it. It’s a valuable experience that doesn’t require you to invest any money and offers a practical overview of what it feels like to work with Inforobo and SurveyExpression.
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