What is better NICE inContact CXone or uContact? Choosing the right Customer Support Software for your business is hard with a lot of functions, choices, and terms to choose from. On the other hand, depending on our review platform will allow you to cut down the selection process by getting all crucial software in a single location.
As an illustration, you can contrast NICE inContact CXone and uContact for their features and overall scores, namely, 8.8 and 8.0, respectively. Likewise, you can see which one has higher general user satisfaction rating: 91% (NICE inContact CXone) and 100% (uContact) to learn which one is the better choice for your organization. Don’t simply choose the service with the lowest price, but the solution that has the most cost-effective value.
If you want to quickly locate the optimal Call Center Software according to our experts we advise you try out one of these products: Freshdesk Contact Center, Zendesk, JustCall.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
The products examined on this page are merely a sliver of our full Customer Support Software category and you should take into account that there could be better options out there. If you would like to ensure you make the wisest choice for your team we definitely urge you to try out more solutions first. You may also want to check out our top 10 Customer Support Software list to find out which products are currently the best ones and dominate the market.
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