What is better NICE inContact CXone or uContact? Today’s companies require the best Customer Support Software product to continue to be competitive. On this page we help you with buying the right product, by allowing you to evaluate NICE inContact CXone and uContact down to the very details of their individual features.
It's also possible to make use of our general scoring values, which rate the software overall quality and performance. NICE inContact CXone got a 8.8 score, while uContact has a score of 8.0. Likewise, you can compare their general user satisfaction rating: 91% (NICE inContact CXone) against 100% (uContact). Remember to select the application that best matches your most urgent issues, not the software with the higher number of features.
People who don't have much time or would like to get a Call Center Software advice from our team may want to examine these top choices for the current year: Freshdesk Contact Center, JustCall, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Almost as crucial as features and user support quality are pricing packages offered by NICE inContact CXone and uContact. Even though pricing should not be the sole factor it’s without a doubt an important thing to consider. You should try to find a flexible pricing plan that can be adjusted to your business size and easily scaled up when your business expands. Be sure that you don’t pick packages that include complex tools that you won’t find a use for and always try to contact with the vendor directly as big companies can frequently count on discounts. You should also give a chance to a free trial or demo of every product to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and provides you with a practical overview of what it’s like to work with NICE inContact CXone and uContact.
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