What is better NICE inContact CXone or SoGoCX? A good way to find the correct Customer Experience Management Software product for your company is to cross-check the solutions against each other. Here you can compare NICE inContact CXone and SoGoCX and see their features compared thoroughly to help you select which one is the superior product.
Furthermore, you can compare their overall ratings, including: overall score (NICE inContact CXone: 8.8 vs. SoGoCX: 9.2) and user satisfaction (NICE inContact CXone: 91% vs. SoGoCX: 97%). Analyze their varying features and similarities and see which one outperforms the other. Likewise, imagine how your business will look like in the future; will your company outgrow the app in the next couple of years?
Those of you who are pressed for time or could use a Call Center Software advice from our experts may want to take a look at these top choices for the current year: Zendesk, Freshdesk Contact Center, JustCall.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
SoGoCX seamlessly integrates with the following third-party applications:
Salesforce
Zapier
Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WorldVision, Dell, Chevron
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
If you are still having doubts about which product will be best in your case it might be a sound idea to analyze each service’s social metrics. These metrics are frequently a way to see how popular each app is and how extensive is its online presence.For instance, if you look at NICE inContact CXone LinkedIn page you’ll learn that they are followed by 27443 people. In case of SoGoCX the volume of followers on their LinkedIn page is 1131.
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