What is better NICE inContact CXone or SoGoCX? You can use our scoring system to provide you with a general idea which Customer Experience Management Software product is will work better for your company. For overall product quality, NICE inContact CXone received 8.8 points, while SoGoCX earned 9.2 points. Meanwhile, for user satisfaction, NICE inContact CXone scored 91%, while SoGoCX scored 97%.
Information regarding their characteristics, tools, supported platforms, customer service, etc. are given below to give you a more accurate analysis. Don’t forget to choose only the functions your company needs to avoid wasting money for features that are unnecessary.
Our team put a lot of effort to prepare reviews of all popular Call Center Software solutions offered on the market, but among them these three caught our special attention: Freshdesk Contact Center, JustCall, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
SoGoCX seamlessly integrates with the following third-party applications:
Salesforce
Zapier
Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WorldVision, Dell, Chevron
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
All the data, information and experiences that we offered in this comparison were taken from official vendor pages, marketing materials available online, actual experience from real clients as well as our individual hands-on use of each solution by a professional reviewer. We put a lot of effort to thoroughly examine every service, therefore we not only study it internally, but we also correlate our results with opinions of other people from the B2B community.
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