AzureDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
iHelpDesk core features include:
- Request abd Problem Management
- Effective Email Management
- Self-Service Portal
- Reports
- FAQ Knowledge Base
Pricing Info
Pricing Info
iHelpDesk offers budget-friendly packages plus a free version of its cloud-based help desk platform.
Free
- 1 Agent
- 1 Mailbox
- 1 Ticket Rules
- 200MB Storage
Professional – $8 per agent/month or $80 per agent/year
- 8 Agents
- 10 Mailboxes
- 10 Ticket Rules
- 2GB Storage
- 1 Domain
- Secure 128-bit SSL Encryption
- Time Tracking
- Export/Import Data
Enterprise – $25 per agent/month or $250 per agent/year
- Unlimited Agents
- 30 Mailboxes
- 30 Ticket Rules
- 6GB Storage
- Multiple Domains
- SLA Views
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A help desk platform developed to help organizations and businesses to keep track of issues adn enhance the quality of service.
Company Email
support@ihelpdesk.com
Contact No.
Company's Address
3601 Highway 7 East, Markham
Ontario L3R 0M3
Canada
iHelpDesk Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket management
- Collaboration rules
- Business rules
- Self-service portal for customers
- Reports
- Groups
- Track requests
- Ticket fields
- Contact forms
- Knowledge base
- Tab ticketing system
- Agent signature
- Search pages
- Batch updates
- Ticket field reports
- Developer API
- Unlimited inbox
- Multilingual
- Mobile Apps
Pricing Info
AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.
AzureDesk Plus – $16/user per month or $12/user per month (billed annually)
- Unlimited email addresses
- Unlimited agents
- Collaboration Features
- Business Rules
- Self Service Portal for Customers
- Reports
- Groups
- Track Request
- Apps Integration
- Ticket Fields
- Submit Request/Contact Form page
- Knowledge Base
- Tab Ticketing System
- Agent Signature
- Search Page
- Batch Update
- Ticket Fields Reports
Integrations
AzureDesk offers seamless integrations with third-party systems such as:
- JIRA
- Slack
- Smooch.io
- Zendesk
- Asana
- Olark
- Freshbooks
- Chargedesk
- Chatlio
Developer API is also available to connect this system to a variety of applications and business systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service and deliver positive customer experience. This help desk platform automatically converts emails into tickets. It also has collaboration tools that allow agents to solve tickets together in a timely manner.
Company Email
support@azuredesk.co
Company's Address
3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
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Every time you compare various Help Desk Software apps you shouldn’t just study their list of features and provided pricing plans. Pay attention to the fact that the service should be adjusted to your requirements and company so the more flexible their offer the better. Check which OSes are supported by iHelpDesk and AzureDesk and ensure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, because this could be a key element for many companies.
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