What is better IdeaScale or SWAG? If you want to get a easy way to learn which Customer Support Software product is better, our exclusive method gives IdeaScale a score of 7.8 and SWAG a score of 8.0 for all round quality and performance. At the same time, IdeaScale is rated at 97%, while SWAG is rated 97% for their user satisfaction level.
You can also compare their product details, including features, tools, options, plans, pricing, and much more. Check whether the solution allows you to customize some of its workflows to make sure it matches your own business processes.
People who don't have much time or need a Customer Support Software advice from our experts might want to try out these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
In the event you continue having second thoughts about which software will perform best in your case it may be a good idea to investigate each service’s social metrics. Such metrics are usually a sign of how popular a given software is and how wide is its online presence. For example, in case of Facebook IdeaScale has 647 likes on their official page while SWAG profile is liked by 511000 people.
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