What is better IdeaScale or PhaseWare Tracker? If you need to have a convenient way to decide which Customer Support Software product is better, our proprietary method gives IdeaScale a score of 7.8 and PhaseWare Tracker a score of 7.2 for all round quality and performance. Furthermore, IdeaScale is rated at 97%, while PhaseWare Tracker is rated 99% for their user satisfaction level.
You can also evaluate their product details, including modules, tools, options, plans, prices, and many more. Find out if the application lets you to customize some of its processes to make sure it matches your own business workflows.
At the moment, the top products in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
All the data, information and reviews that we provided in this table were collected from official company websites, marketing materials available online, actual experience from real clients as well as our own everyday use of each service by a professional reviewer. We pay a lot of attention to extensively study every product, so we not only examine it on our own, but we also compare our results with experiences of other users from the SaaS community.
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