What is better HubSpot Service Hub or Salesforce Service Cloud? If you wish for an efficient CRM Software product for your company you must make time to assess a wide range of alternatives. It doesn’t have to be difficult, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a good idea how each product works. As an example, on this page you can find HubSpot Service Hub’s overall score of 9.0 and compare it against Salesforce Service Cloud’s score of 9.6; or HubSpot Service Hub’s user satisfaction level at 98% versus Salesforce Service Cloud’s 97% satisfaction score.
The contrast can help you identify the good and bad points of each application, and decide which suits you requirements better. On top of the main features, the application that is easy to understand and use is always the better option.
We know that not all companies have enough time to scrutinize a wide range of various products, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
In case you continue having doubts about which service will perform best in your case it may be a good idea to analyze each service’s social metrics. Such metrics are usually a way to see how popular each service is and how wide is its online presence. For instance, in case of Facebook HubSpot Service Hub has 1774725 likes on their official page while Salesforce Service Cloud profile is liked by 617858 users.
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