What is better HubSpot Service Hub or Salesforce Service Cloud? With a wide range of features, pricing, details, and more to evaluate, determining the best CRM Software for your company is hard. But by using our system, you can easily match the features of HubSpot Service Hub and Salesforce Service Cloud as well as their general SmartScore, respectively as: 9.0 and 9.6 for overall score and 98% and 97% for user satisfaction.
You can also assess them feature by feature and find out which application is a more suitable fit for your enterprise. Keep in mind to use a demo first prior to getting a plan to see how the program performs in practical situations.
Our experts made sure to prepare reviews of all popular Customer Support Software solutions that you can find on the market, but among them these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
You don’t want simply a wide range of useful tools and adjustable pricing packages from a well-known CRM Software. Almost as significant as core features is a top-notch customer support. You want to make sure that if you have any questions about HubSpot Service Hub or Salesforce Service Cloud, or you face some problems, or maybe you’ll want to request a certain update or functionality useful to your business you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you are able to benefit from personal training or at least a knowledge base you can use.
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